Frequently asked questions
Infrastructure, availability and security FAQ.
Last updated: May 7, 2026What does “high uptime” mean on FTSOBest?
High uptime means infrastructure services remain available and responsive across monitoring windows, with transparent reporting of service continuity.
Where can I report an infrastructure issue?
Use the support and contact channels listed in Help Center/Security pages and include concise technical context for faster triage.
Will FTSOBest ever ask for my private key or seed phrase?
No. FTSOBest never requests private keys or seed phrases. Any such request should be treated as malicious.
How should I safely handle signature prompts?
Review domain, message intent, and connected account before signing. Reject prompts that do not match your current action.
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